Steven Sanna
About Steven Sanna
Steven Sanna is a Desktop Support Specialist with extensive experience in IT support and systems management. He has worked for various organizations including Educational Testing Service and Insight Global, and currently serves as an IT Servicedesk Analyst at Actelion in Switzerland.
Current Role at Insight Global
Steven Sanna has been employed at Insight Global as a Desktop Support Specialist since 2012. In this role, he is responsible for creating, documenting, and improving IT processes. His expertise includes building systems using Systems Center Configuration Manager (SCCM) and utilizing automation tools. He has developed skills in supporting mobile devices across various platforms, ensuring effective IT support for users.
Previous Experience at Educational Testing Service
Prior to his current position, Steven worked at Educational Testing Service (ETS) as a Technical Analyst I from 1997 to 2000. During his three years in this role, he contributed to the technical support and analysis of educational assessment systems in Princeton, New Jersey.
Professional Background in IT Support
Steven has a diverse background in IT support roles. He served as a System Analyst Senior Professional 1 at CSC from 2001 to 2009, and as a Lead Systems Engineer at Technisource from 2011 to 2012. He also held positions as a Help Desk Analyst at Manpower Professional and a Systems Support Specialist at Micro Data Systems, Inc. These roles have equipped him with extensive experience in technical support and systems management.
Education and Training
Steven Sanna completed his secondary education at Bordentown Regional High School from 1984 to 1988. He later pursued further education at Lincoln Technical Institute, studying Information Systems from 2009 to 2010. This educational background has provided him with foundational knowledge and skills relevant to his career in IT support.
Technical Skills and Expertise
Steven possesses a range of technical skills relevant to his roles. He is proficient in supporting and administering Virtual Infrastructure services using VMware. Additionally, he utilizes cloud solutions such as G-Apps, E-Fax, and Service-Now for service management and ticketing. His experience with mobile device support across multiple platforms enhances his capability in providing comprehensive IT support.