Steven Scott
About Steven Scott
Steven Scott is a Technical Support Technician with over 11 years of experience at Insight Global in Walnut Creek, CA, and has also worked at Modis for 12 years. He possesses extensive knowledge of software and operating systems, along with strong communication skills in technical support roles.
Work at Insight Global
Steven Scott has been employed at Insight Global as a Technical Support Technician since 2013. He has accumulated 11 years of experience in this role, operating from Walnut Creek, CA. His responsibilities include providing technical assistance and support for various software packages and operating systems, ensuring that end-users receive effective solutions to their technical issues.
Current Position at Modis
In addition to his role at Insight Global, Steven Scott has been working at Modis as a Technical Support Representative since 2012. Over the course of 12 years, he has developed a strong skill set in delivering end-user help and inbound desk support, contributing to the overall efficiency of technical operations within the organization.
Previous Experience at Educational Testing Service
Before his current positions, Steven Scott worked at Educational Testing Service (ETS) as a Technical Support Specialist for a brief period from 2011 to 2012. During his four months there, he gained valuable experience in providing technical support, which has informed his subsequent roles in the field.
Education and Expertise
Steven Scott studied Computer Information Systems at Berkeley City College, where he pursued an Associate's Degree from 2011 to 2013. Although he has not yet completed the degree, his education has equipped him with a solid foundation in technical knowledge and skills relevant to his career in technical support.
Technical Skills and Communication
Steven Scott possesses in-depth knowledge of various software packages and operating systems, which enhances his ability to assist users effectively. He exhibits strong communication and presentation skills, essential for his roles in technical support, allowing him to convey complex information clearly to end-users.