Susan H.
About Susan H.
Susan H. is a Lead Business Systems Analyst with over 20 years of experience in the software industry, currently employed at Insight Global. She specializes in cloud and AI technologies, holds multiple certifications, and has a strong background in collaborating with cross-functional teams to optimize business processes.
Current Role at Insight Global
Susan H. currently serves as the Lead Business Systems Analyst at Insight Global, a position she has held since 2024. In this role, she focuses on optimizing business processes and enhancing customer experience through the application of cloud and AI technologies. Her responsibilities include collaborating with cross-functional teams and stakeholders to ensure the successful delivery of projects.
Previous Experience at SAP Concur
Prior to her current role, Susan worked at SAP Concur as a Software Engineer II from 2014 to 2015. During her one-year tenure in the Greater Seattle Area, she contributed to software development initiatives that supported the company's cloud-based solutions.
Experience at Dell EMC
Susan H. was employed at Dell EMC as a Salesforce Administrator from 2012 to 2014. Over the course of two years in Seattle, Washington, she managed Salesforce implementations and optimizations, enhancing the company's customer relationship management capabilities.
Education and Certifications
Susan holds a Bachelor of Arts degree in Finance and Management Information Systems from the University of Washington. She has also obtained several certifications, including Salesforce Cloud, AI, SQL, Software Development, and Lean Six Sigma, which complement her extensive experience in the software industry.
Specializations and Skills
Susan specializes in cloud digital transformation, data management, and DevOps. She has over 20 years of experience in the software industry, working with prominent companies such as Insight Global, Dell Technologies, and SAP. Her expertise includes leveraging cloud and AI technologies to deliver innovative solutions tailored to client needs.