Sylvia Williams
About Sylvia Williams
Sylvia Williams serves as the WiFi Service Manager at Insight Global, where she has worked since 2018. With over 15 years of experience in the Wireless Telecommunications industry, she previously held positions at AT&T and Nordstrom, focusing on customer service for small to medium-sized businesses.
Work at Insight Global
Sylvia Williams has been serving as the WiFi Service Manager at Insight Global since 2018. In this role, she focuses on delivering WiFi solutions and managing services for clients in the Greater Atlanta Area. Her responsibilities include overseeing service delivery and ensuring customer satisfaction, reflecting her extensive experience in the telecommunications sector.
Previous Experience at AT&T
Before joining Insight Global, Sylvia Williams worked at AT&T as a Data Specialist from 1998 to 2015. During her 17 years at AT&T, she specialized in servicing small to medium-sized business customers. Her role involved providing technical support and ensuring the effective delivery of telecommunications services.
Experience at Nordstrom
Sylvia Williams briefly worked at Nordstrom from 2017 to 2018 as a Sales Associate. This position allowed her to further develop her customer service skills in a retail environment, contributing to her overall expertise in client relations.
Education and Expertise
Sylvia Williams studied at DeVry University Atlanta, where she earned an Associate's degree in Electrical, Electronic Technology/Technician from 1996 to 1998. Her educational background supports her technical knowledge and expertise in the wireless telecommunications industry, where she has over 15 years of experience.
Background in Telecommunications
With a strong focus on customer service, Sylvia Williams has built a career in the telecommunications sector. Her extensive experience includes roles that emphasize technical support and client management, particularly within the wireless telecommunications industry.