Taylor Mitchell
About Taylor Mitchell
Taylor Mitchell is an ITSM Developer contracted with the Georgia Tech Research Institute, specializing in enhancing ITSM processes using ServiceNow. With a background in Health Informatics and Cybersecurity Management, Mitchell has experience in cloud computing and Quality Assurance.
Work at Insight Global
Taylor Mitchell has been employed at Insight Global as an ITSM Developer since 2021. In this role, Mitchell focuses on enhancing IT Service Management processes, leveraging expertise in ServiceNow. The position is based in Atlanta, Georgia. Mitchell's work involves optimizing workflows and improving operational efficiency within the organization.
Previous Experience at Aflac
Prior to joining Insight Global, Taylor Mitchell worked at Aflac in various capacities. From 2018 to 2020, Mitchell served as an IT Apprentice, gaining foundational experience in the IT field. Subsequently, from 2020 to 2021, Mitchell transitioned to the role of Application Developer Analyst, where responsibilities included application development and analysis. Both positions were located in Columbus and Atlanta, Georgia.
Education and Expertise
Taylor Mitchell holds a Bachelor of Science degree in Health Informatics from Georgia State University, where studies were completed from 2013 to 2018. Additionally, Mitchell earned a Master of Science in Cybersecurity Management from Columbus State University, studying from 2019 to 2021. This educational background provides a strong foundation in both health informatics and cybersecurity, contributing to expertise in ITSM processes.
Technical Skills and Contributions
In the role of ITSM Developer, Taylor Mitchell utilizes cloud computing platforms to support Governance, Risk, and Compliance (GRC) initiatives. Mitchell is also involved in Quality Assurance and Configuration Management, focusing on optimizing Operation Management workflows. These technical skills are essential for enhancing IT service delivery and ensuring compliance within the organization.