Timothy Beck

Timothy Beck

Tech Support Agent @ Insight Global

About Timothy Beck

Timothy Beck is a Tech Support Agent with extensive experience in technical support and network solutions. He has worked for various companies including Fonality, Bynari Inc., and Teapplix, and has a background in business programming and automotive engineering.

Current Role at Insight Global

Timothy Beck has been employed at Insight Global as a Tech Support Agent since 2018. His role involves providing technical support for various applications and systems. He is based in Plano, Texas, and has accumulated six years of experience in this position. His responsibilities include troubleshooting issues and ensuring efficient operation of technology solutions.

Previous Experience in Technical Support

Prior to his current position, Timothy Beck worked at several companies in technical support roles. He served as a Help Desk Specialist at Fonality from 2011 to 2014, and as a Technical Support Manager at Bynari Inc. from 2004 to 2007. He also held positions at Teapplix Inc. from 2014 to 2018, Layered Technologies from 2007 to 2008, and Fujitsu Network Communications from 2001 to 2004. His experience spans over 17 years in the technical support field.

Educational Background

Timothy Beck studied at Central Texas College, where he achieved an Associate of Science degree in Business Programming. He also pursued further studies in Automotive Engineering, earning another Associate of Science degree. His educational background provides a foundation for his technical skills and knowledge in programming and engineering.

Technical Skills and Expertise

Timothy Beck possesses a diverse programming background that includes mainframe, client/server, and workstation environments. He is experienced in designing and implementing network solutions for major networking environments. His technical skills extend to managing and securing mobile devices using MobileIron, supporting VPN connectivity with Cisco technology, and managing PKI card access and Key Fobs for secure connectivity.

Experience with IT Support Tools

Timothy Beck has extensive experience with Service Now, where he manages tickets and handles multiple queues for IT support. He provides technical assistance for a wide range of applications, including Microsoft products, Adobe, and various engineering applications. His familiarity with these tools enhances his ability to deliver effective technical support.

People similar to Timothy Beck