Tom Hall
About Tom Hall
Tom Hall is a Service Delivery Manager at Insight Global and a Senior Associate at PPLSI, with extensive experience in service delivery and project management across various companies, including IBM and Kroger. He has a strong background in improving operational efficiency and has contributed to significant projects that enhanced inventory management and training programs.
Current Role at Insight Global
Tom Hall serves as a Service Delivery Manager at Insight Global, a position he has held since 2024. He works in Atlanta, Georgia, focusing on delivering high-quality service to clients. His role involves managing service delivery processes and ensuring client satisfaction. Hall's experience in service management contributes to the effectiveness of the team and the overall success of the organization.
Previous Experience at IBM
Tom Hall worked at IBM in various capacities, including Client Service Delivery Manager and Scrum Master from 2021 to 2023, and as a Senior Program/Project Manager in Application Development from 2007 to 2009. During his tenure, he contributed to significant projects, including collaborating with IBM Watson Research to develop award-winning training programs. His roles involved managing client relationships and overseeing project delivery.
Background in Project Management
Hall has a solid background in project management, having held positions at Kroger Technology & Digital as Store and Project Manager and at The Scotts Miracle-Gro Company as Territory Sales and Services Manager / Program Manager. His experience includes managing diverse teams and projects, which has equipped him with skills in leadership and operational efficiency.
Education and Certifications
Tom Hall studied Business Administration and Management at Pima Community College, where he earned a Bachelor's degree. He also completed a certification in Agile/Scrum from Skillbook Academy, achieving the status of Certified Scrum Master®. His educational background supports his expertise in service delivery and project management.
Achievements in Service Delivery
Throughout his career, Tom Hall has made notable contributions to service delivery and operational improvements. He designed and launched an AI-based Suggestive Ordering System (SUGO), which enhanced inventory ordering efficiency by 96%. Additionally, he streamlined training materials, significantly reducing errors and retaining a multi-year contract with Cigna Healthcare. His ability to manage payroll and staff performance has also led to high resolution rates for performance concerns.