Tracy Klein
About Tracy Klein
Tracy Klein is a Client Support Specialist with over twenty-five years of experience in IT support roles and a background in education. She holds multiple degrees, including a Master's in Teaching and a Bachelor of Science in Health Administration, and has worked in various positions across education and technology sectors.
Current Role at Insight Global
Tracy Klein currently serves as a Client Support Specialist at Insight Global, a position she has held since 2021. In this role, she is responsible for providing support and assistance to clients, ensuring their needs are met effectively. Her experience in IT support and education enhances her ability to address client inquiries and resolve issues efficiently.
Previous Experience in Education and IT
Tracy Klein has a diverse background in both education and information technology. She worked as a Substitute Teacher at Kelly for several periods, including 2018 and 2020. Additionally, she served as an Inclusion Teacher at Hinds County School District and taught at Rankin County School District. In the IT sector, she held various roles such as Programmer Analyst and Technology Specialist at Trustmark Bank and Cal-Maine Foods, respectively.
Educational Background and Certifications
Tracy Klein holds a Bachelor of Science in Health Administration from Auburn University and a Master's in Teaching from Belhaven University. She is also a certified and licensed teacher in Mississippi, with endorsements in Social Studies and mild/moderate disabilities. Currently, she is pursuing a Master of Science in Database Technologies at Regis University.
IT Support Expertise
With over twenty-five years of experience in IT support roles, Tracy Klein specializes in various technologies, including Microsoft Windows, Google Suite, printers, networks, LANs, and Active Directory. Her extensive background includes positions at Regions Financial Corporation, EDS, and BELLSOUTH TELECOMMUNICATIONS INC, where she developed strong technical skills and problem-solving abilities.
Professional Development and Continuous Learning
Tracy Klein is committed to continuous learning and professional development. She has pursued advanced degrees in education and technology, reflecting her dedication to enhancing her skills. Her studies at Belhaven University and Regis University demonstrate her focus on integrating educational practices with technological advancements.