Zach Osne
About Zach Osne
Zach Osne is a Desktop Support professional currently employed at Insight Global in Palm Beach Gardens, Florida. He has a background in customer support and IT roles, with previous experience at Crossmatch and R2 Unified Technologies.
Current Role at Insight Global
Zach Osne currently serves as a Desktop Support professional at Insight Global, a position he has held since 2021. He operates from Palm Beach Gardens, Florida, and has accumulated three years of experience in this role. His responsibilities include assisting other IT functional teams in troubleshooting local systems and providing limited technical support for engineering, manufacturing, and other business systems. Additionally, he documents, maintains, upgrades, or replaces hardware and software systems and manages licenses as part of his duties.
Previous Experience at Crossmatch
Prior to his current role, Zach Osne worked at Crossmatch from 2014 to 2018 in various capacities. He began as an Intern for one year, followed by a position as Associate Customer Support Technician for one year, and then served as a Customer Support Technician for two years. In these roles, he gained experience in customer support and technical assistance, contributing to his professional development in the IT field.
Experience at R2 Unified Technologies
Zach Osne worked as an IT Support Engineer at R2 Unified Technologies from 2018 to 2021. During this three-year tenure in Boca Raton, Florida, he provided technical support and solutions to various IT challenges, further enhancing his skills in the technology sector.
Education and Qualifications
Zach Osne has a solid educational background in technology. He studied at Palm Beach State College, where he earned an Associate of Arts (A.A.) degree in General Studies from 2013 to 2017. He then pursued further education at Western Governors University, achieving a Bachelor of Technology (BTech) in Network and System Administration/Administrator from 2017 to 2021. His foundational education began at Jupiter High School, where he focused on Information Technology from 2009 to 2013.
Short Tenure at KinaTrax
In 2021, Zach Osne briefly worked as a Data Processing Engineer at KinaTrax for a duration of two months in Boca Raton, Florida. This role contributed to his diverse experience in the technology and support sectors.