Melissa Hayes
About Melissa Hayes
Melissa Hayes is a Manager of Field Operations at Insmed Incorporated, where she has worked since 2023. She has extensive experience in project management and service delivery, having held various roles at companies such as DENDRITE, Alamo Pharma Services, and EVERSANA over her career.
Current Role at Insmed
Melissa Hayes serves as the Manager of Field Operations at Insmed Incorporated. She has held this position since 2023, contributing her extensive experience in project management and operations within the pharmaceutical sector. Her role involves overseeing field operations and ensuring the effective implementation of strategies to enhance service delivery.
Previous Experience in Project Management
Prior to her current role, Melissa Hayes accumulated significant experience in project management across various organizations. She worked at Alamo Pharma Services as a Project Manager and CRM Lead for 11 years, from 2012 to 2023. Additionally, she held positions at inVentiv Health and DENDRITE, where she served as a Project Manager from 2008 to 2011 and as a Training Coordinator/Project Manager from 2006 to 2008, respectively.
Background in Customer Service and Quality Coordination
Melissa Hayes began her career in customer service roles, starting as a Customer Service Representative at DENDRITE from 2003 to 2004. She progressed to a Senior Customer Service Representative position from 2005 to 2006. Additionally, she worked as a Service Quality Coordinator at DENDRITE for seven months in 2004, where she focused on enhancing service quality.
Education and Professional Development
Melissa Hayes studied Computer Technical Support at The Chubb Institute, which provided her with foundational technical skills. She furthered her education at Thomas Edison State University, where she gained knowledge relevant to her career in project management and operations within the healthcare industry.
Experience in Service Delivery Management
Melissa Hayes has experience in service delivery management, having worked as a Service Delivery Manager at Cegedim Relationship Management from 2011 to 2012. In this role, she was responsible for overseeing service delivery processes and ensuring client satisfaction, which contributed to her overall expertise in managing operational functions.