Dennis A Castellanos Jr
About Dennis A Castellanos Jr
Dennis A Castellanos Jr is a customer experience professional with extensive experience in high-quality service environments. He has worked in various roles within the coffee industry and currently holds positions at Sightglass and Insomniac Events.
Work at Insomniac Events
Dennis A Castellanos Jr has been employed at Insomniac Events since 2014, where he has accumulated 10 years of experience. His role focuses on customer experience, contributing to the overall satisfaction of attendees at various events. His responsibilities include managing box office operations and ensuring a seamless experience for guests in the Greater Los Angeles Area.
Experience in the Coffee Industry
Dennis has extensive experience in the coffee industry, having worked as a Barista at Starbucks from 2013 to 2019 for six years, and at Blue Bottle Coffee for eight months in 2019. During his tenure at Starbucks, he also served as a Shift Supervisor. He is skilled in crafting signature beverages, reflecting his expertise in third wave coffee culture.
Education and Expertise
Dennis studied at City College of San Francisco, where he earned an Associate of Arts degree in Public Relations, Advertising, and Applied Communication from 2017 to 2020. His educational background complements his professional experience, particularly in customer service roles, and supports his interest in transitioning to a customer success role within the tech industry.
Current Role at Sightglass
Since 2019, Dennis has been working as a Shift Lead at Sightglass, where he continues to demonstrate his commitment to high-quality customer service in fast-paced environments. His role involves overseeing daily operations and ensuring customer satisfaction, further enhancing his skills in the service industry.