Kaitlin Windfelder
About Kaitlin Windfelder
Kaitlin Windfelder is a Customer Experience professional with a Master's degree in Education from UC Irvine and a Bachelor's degree in Recreation, Tourism, and Hospitality from California State University Northridge. She has extensive experience in customer service roles across various industries, including events, hospitality, and retail.
Current Role at Insomniac Events
Kaitlin Windfelder has been working at Insomniac Events since 2017. She currently holds the position of Customer Experience, where she focuses on enhancing the overall experience for attendees at various events. Her role involves engaging with customers and addressing their needs to ensure satisfaction during events.
Previous Experience at Insomniac Events
Before her current role, Kaitlin Windfelder worked at Insomniac Events as Ground Control from 2016 to 2017. In this capacity, she contributed to the operational aspects of events, ensuring that everything ran smoothly and efficiently for both staff and attendees.
Education and Expertise
Kaitlin Windfelder earned a Master of Arts in Education from UC Irvine. Prior to that, she completed her Bachelor’s Degree in Recreation, Tourism, and Hospitality at California State University Northridge from 2013 to 2017. Her educational background provides her with a strong foundation in customer service and event management.
Work History in Customer Service
Kaitlin Windfelder has extensive experience in customer service roles. She worked as a Front Desk Agent at Hilton in Irvine, California, from 2017 to 2018. Prior to that, she held various positions in retail and hospitality, including Sales Support at Michael Kors and Sales Associate at Abercrombie & Fitch. Her diverse work history has equipped her with valuable skills in customer interaction and service.
Early Career in Hospitality and Arts
Kaitlin Windfelder began her career in hospitality and the arts. She worked as a Hostess at RA Sushi Bar Restaurant in 2015 and as a Front Desk/Dance Teacher at Dellos Dance And Performing Arts from 2016 to 2017. These roles helped her develop strong communication skills and an understanding of customer needs in various settings.