Sarah Jones
About Sarah Jones
Sarah Jones serves as the Customer Experience Coordinator for the Ticket Scanner Team at Insomniac Events in Las Vegas, Nevada. She holds a Bachelor of Business Administration from the University of Texas at San Antonio and has extensive experience in festival management and customer service.
Work at Insomniac Events
Sarah Jones has been a Customer Experience Coordinator for the Ticket Scanner Team at Insomniac Events since 2014. In this role, she is responsible for ensuring a smooth entry process for attendees at various events. Prior to her current position, she briefly served as a Merchandise Booth Supervisor in 2017. Her experience at Insomniac Events spans over a decade, contributing to her understanding of customer engagement and event operations.
Education and Expertise
Sarah Jones earned a Bachelor of Business Administration from the University of Texas at San Antonio, completing her studies from 2001 to 2005. This educational background provides her with a solid foundation in business principles, which she applies in her roles within the event management industry.
Background in Event Management
Before joining Insomniac Events, Sarah worked as a Festival Production Manager Assistant from 2010 to 2014. This role involved supporting the production team in organizing and executing music festivals. Since 2013, she has also been working as a Music Festival Manager for an independent contractor, where she oversees various aspects of festival management.
Professional Experience
With over 11 years of experience in the music festival industry, Sarah Jones has developed a comprehensive skill set in event coordination and customer service. Her roles have included managing ticket scanning processes and overseeing merchandise sales, which have enhanced her expertise in customer experience and operational efficiency.