Leah Schmidt
About Leah Schmidt
Leah Schmidt serves as the Head of Customer Success at Inspectify, a position she has held since 2021 in Seattle, Washington. With a background in operations management and a strong academic foundation in Security and Intelligence Studies, she has previously worked at Loftium and King Faisal University, among other institutions.
Work at Inspectify
Leah Schmidt has served as the Head of Customer Success at Inspectify since 2021. In this role, she oversees customer relations and ensures that clients receive optimal service and support. Her tenure has been marked by a focus on enhancing customer experience and streamlining processes to better meet client needs. Based in Seattle, Washington, she has contributed to the company's growth and customer satisfaction metrics.
Previous Experience
Before joining Inspectify, Leah Schmidt held various positions that contributed to her expertise in customer success and operations. She worked at Loftium in multiple roles, including Field Operations, where she managed operations for 206 properties and focused on tenant relations. Additionally, she served as a Sales Development Representative and a Unit Verification and Acquisition Specialist at Loftium. Her experience also includes a managerial role at King Faisal University in Saudi Arabia.
Education and Expertise
Leah Schmidt holds a Master of Arts (M.A.) in Security and Intelligence Studies from the University of Buckingham, which she completed in 2011. She also earned a Master of Arts (M.A. Hons) in Arabic and Middle East Studies from the University of St Andrews in 2009. Her educational background supports her analytical skills and understanding of complex operational environments, enhancing her effectiveness in customer success roles.
Professional Achievements
During her career, Leah Schmidt has implemented significant process improvements, such as an agile and lean onboarding process at Loftium, which reduced onboarding time from seven days to one day. She has also created and refined training standards for contractors and collaborated with various teams to reduce vacancies in properties. Her ability to manage operations for numerous properties demonstrates her strong organizational skills and commitment to operational excellence.
Training and Development Initiatives
Leah Schmidt has been actively involved in training and development throughout her career. At Loftium, she was responsible for hiring and training new Field Representatives, ensuring they were equipped with the necessary skills to succeed. She also created training programs and standards for inspections and marketing, which contributed to improved performance and consistency across operations.