Rachel Ciancio
About Rachel Ciancio
Rachel Ciancio is a Customer Success Manager at Inspectify, where she has worked since 2021. She has a diverse background in operations and customer service, with previous roles at Aegis Living, Flyhomes, and Ulta Beauty.
Current Role at Inspectify
Rachel Ciancio serves as a Customer Success Manager at Inspectify, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and operational efficiency. Rachel has developed and implemented new operational procedures that have positively impacted customer experiences. Her responsibilities also include overseeing customer success initiatives and ensuring seamless coordination within the team.
Previous Experience in Operations
Prior to her current role, Rachel worked at Aegis Living as an Operational Specialist for five months in Bellevue, Washington, in 2021. She also held positions at Flyhomes, first as a Senior Operations Specialist for two months in 2020 and then as a Field Operations Specialist for nine months from 2019 to 2020. In these roles, she demonstrated exceptional skills in field logistics and contributed to operational improvements.
Educational Background
Rachel Ciancio earned her Bachelor of Arts (B.A.) in Religion/Religious Studies and Psychology from Skidmore College, where she studied from 2013 to 2016. Additionally, she studied Religion/Religious Studies at The University of Edinburgh for 11 months in 2014. Her educational background provides a foundation for her work in customer success and operational management.
Experience in Mental Health and Support Services
Rachel has experience in the mental health sector, having worked as a Child and Family Therapist Associate at Navos for five months in 2017. She also served as a Support Services Specialist at Seattle's Union Gospel Mission for two months in 2015. These roles contributed to her understanding of client needs and support systems.
Skills in Employee Training and Process Automation
At Inspectify, Rachel possesses expertise in process automation, which has contributed to streamlined operations. She has a strong background in employee training and onboarding, facilitating smooth transitions for new hires. Her skills in these areas enhance team performance and operational effectiveness.