Katie Cotter
About Katie Cotter
Katie Cotter is a Team Lead at Inspirato, where she has worked since 2019, initially as a Senior Personal Vacation Advisor. With a background in customer service and brand ambassadorship, she emphasizes member retention and team development in her role.
Work at Inspirato
Katie Cotter has been with Inspirato since 2017, progressing through various roles. She began as a Personal Vacation Advisor, where she worked for two years before being promoted to Senior Personal Vacation Advisor in 2019. In this role, she focused on providing exceptional customer service and enhancing member retention. In 2021, she was promoted to Team Lead, where she oversees the training and development of new Personal Vacation Advisors. Her leadership includes utilizing humor to manage high-tension situations among team members.
Education and Expertise
Katie Cotter studied at the University of Colorado Boulder, where she earned a Bachelor of Arts in Psychology from 2010 to 2014. She furthered her education at the Leeds School of Business at the same university, obtaining a Certificate in Applied Business in 2015. Her educational background provides her with a strong foundation in understanding human behavior and business principles, which she applies in her current role at Inspirato.
Background
Before joining Inspirato, Katie Cotter gained experience in customer service and brand representation. She worked as a Customer Service Specialist at Oscars Hotels in Wollongong, Australia, for ten months in 2015. Additionally, she served as a Brand Ambassador for The Marc Edward Agency Pty Ltd and Bai Brands in 2015, and worked with MKTG INC as a Brand Ambassador and Lead Promotional Model from 2014 to 2015. This diverse background has contributed to her skills in customer relations and team leadership.
Achievements
During her tenure at Inspirato, Katie Cotter has demonstrated a commitment to enhancing customer service and team dynamics. As a Team Lead, she plays a crucial role in training new Personal Vacation Advisors and fostering a positive work environment. Her focus on member retention through outstanding service has been a key aspect of her contributions to the company.