Khadi Ibrahim
About Khadi Ibrahim
Khadi Ibrahim is a Portfolio Experience Manager at Inspirato, where he has worked since 2020. He has extensive experience in customer success and hospitality management, having held various roles at companies such as Samsara, Gartner, and Starwood Hotels & Resorts Worldwide.
Current Role at Inspirato
Khadi Ibrahim serves as the Portfolio Experience Manager at Inspirato, a position he has held since 2020. In this role, he is responsible for managing and enhancing the experience of the company's portfolio offerings. His work focuses on ensuring customer satisfaction and optimizing service delivery. Ibrahim operates from the East Coast, contributing to the company's mission of providing exceptional vacation experiences.
Previous Experience at Samsara
Prior to joining Inspirato, Khadi Ibrahim worked at Samsara as a Customer Success Manager from 2019 to 2020. During his tenure in the Greater Atlanta Area, he focused on building strong relationships with clients and ensuring they received maximum value from the company's products and services. His role involved addressing customer needs and facilitating effective communication between clients and the company.
Career History in Client Management
Khadi Ibrahim has extensive experience in client management, having held various positions in the hospitality and technology sectors. He worked as a Client Success Manager at Lanyon from 2014 to 2016, and as a Client Service Advisor at Passkey from 2011 to 2014. Additionally, he served as a Team Client Manager at Gartner from 2018 to 2019, where he managed client relationships and ensured service excellence.
Educational Background in Hospitality Management
Khadi Ibrahim studied at Johnson and Wales University, where he earned a Bachelor's degree in Hospitality Administration/Management. His education provided him with a solid foundation in the principles of hospitality and customer service, which he has applied throughout his career in various roles within the industry.
Experience at Starwood Hotels & Resorts
Khadi Ibrahim began his career at Starwood Hotels & Resorts Worldwide, Inc., where he held multiple positions from 2006 to 2011. His roles included Front Desk Assistant Manager, Revenue Management Coordinator, Lead Merchandiser, and Group Coordinator. This experience allowed him to develop a comprehensive understanding of hotel operations and customer service in a high-paced environment.