Kristen Palmer
About Kristen Palmer
Kristen Palmer is a Team Manager and Vacation Specialist at Inspirato, where she has worked since 2016. She has a background in hospitality management, with previous roles at Hyatt Hotels Corporation and Cornerstone Restaurant Group.
Current Role at Inspirato
Kristen Palmer serves as a Team Manager and Vacation Specialist at Inspirato, a position she has held since 2016. In this role, she is responsible for managing vacation planning and ensuring member satisfaction. Palmer oversees a significant vacation revenue goal of $8 million, which includes a monthly quota for new subscription sales. She leads a team dedicated to exceeding service expectations for 650 members, focusing on detailed vacation planning and member events. Her efforts contribute to the overall success of the organization in the Greater Denver Area.
Previous Experience in Hospitality
Prior to her current role, Kristen Palmer gained extensive experience in the hospitality industry. She worked at Hyatt Hotels Corporation in various capacities, including as a Corporate Management Trainee and Assistant Outlets Manager from 2011 to 2013. Additionally, she served as a Corporate Intern and Restaurant Supervisor at Hyatt Regency in 2010. Her experience also includes a position as Special Events Manager at Cornerstone Restaurant Group from 2014 to 2016, where she managed special events in the Greater Chicago Area.
Educational Background in Hospitality Management
Kristen Palmer studied at James Madison University, where she earned a Bachelor of Business Administration (B.B.A.) with a focus on Hospitality and Tourism Management. Her studies spanned from 2007 to 2011. During her time at the university, she also worked as an Operations Assistant for Events and Conferences, gaining practical experience in event management. This educational foundation has been instrumental in her career within the hospitality sector.
Achievements in Revenue Management
In her role at Inspirato, Kristen Palmer has demonstrated strong performance in revenue management. Notably, she achieved a 115% revenue goal in 2017, reflecting her effectiveness in driving sales and managing vacation planning. Additionally, she successfully managed high-level trip planning for over 1,100 trips annually, ensuring high levels of member satisfaction. Her ability to analyze survey data and member feedback has enabled her to create effective sales strategies during peak promotion periods.