Michele Delman
About Michele Delman
Michele Delman serves as the Executive Vice President of Member Care and Destination Experience at Inspirato, where she generates a significant portion of the company's revenue and leads a substantial part of its workforce. With a strong background in customer service and marketing, she has played a key role in expanding the company's operations and enhancing customer satisfaction.
Current Role at Inspirato
Michele Delman serves as the Executive Vice President of Member Care and Destination Experience at Inspirato. In this role, she is responsible for generating 75% of the company's revenue through bookings and retention. Since 2017, she has been instrumental in scaling operations, leading a team that has expanded from managing 100 residences to over 500. Her leadership encompasses 50% of the company's workforce, reflecting her significant management responsibilities.
Previous Experience at Inspirato
Prior to her current position, Michele Delman held multiple roles at Inspirato. She served as Senior Vice President of Member Services from 2014 to 2017 and as Vice President of Member Care from 2013 to 2014. During her tenure, she contributed to enhancing member services and operational efficiency, which laid the groundwork for her current leadership role.
Career Background
Michele Delman has a diverse career spanning various leadership positions in marketing and customer management. She worked at tw telecom, inc. as Director of Customer Lifecycle Management from 2009 to 2013. Additionally, she held the position of Director of Brand Marketing at Exclusive Resorts from 2005 to 2008 and Director of Marketing at Qwest from 1998 to 2005. Her experience also includes a brief tenure at Sopris West Educational Services.
Education and Expertise
Michele Delman earned a Bachelor of Arts degree in Communication, Journalism, and Related Programs from The Ohio State University, where she studied from 1989 to 1994. Her educational background supports her expertise in customer engagement and marketing strategies, which she has applied throughout her career in various leadership roles.
Achievements in Customer Satisfaction
Michele Delman has achieved notable success in enhancing customer satisfaction. She attained a Net Promoter Score (NPS) of 75+, indicating high levels of customer loyalty and satisfaction. Additionally, she has tripled the volume of experiential travel operations since 2019, which includes various travel offerings such as small group travel and bespoke experiences.