Colleen Sheridan
About Colleen Sheridan
Colleen Sheridan is a Customer Relations Coordinator at Inspire Brands, where she has worked since 2021. She holds a Bachelor of Science in Psychology from Bridgewater State University and has extensive experience in customer relations and quality assurance roles across various companies.
Current Role at Inspire Brands
Colleen Sheridan serves as a Customer Relations Coordinator at Inspire Brands. She has held this position since 2021. In her role, she focuses on enhancing customer experiences and managing customer service operations. Her responsibilities include addressing customer inquiries and ensuring satisfaction with the company's services.
Previous Experience in Customer Relations
Before joining Inspire Brands, Colleen Sheridan worked at Jordan's Furniture as a Customer Relations Representative for six months in 2020. Her role involved interacting with customers to resolve issues and improve service quality. Additionally, she held various positions at FCR, including Quality Assurance Lead/Escalation Agent and Realtime Analyst, where she contributed to maintaining service standards and analyzing performance metrics.
Educational Background in Psychology
Colleen Sheridan studied at Bridgewater State University, where she earned a Bachelor of Science degree in Psychology. Her studies spanned from 2012 to 2017, equipping her with knowledge and skills relevant to understanding customer behavior and enhancing communication strategies.
Work History in the Hospitality Industry
Colleen has experience in the hospitality sector, having worked as a Bartender at LongHorn Steakhouse for three months in 2021. This role involved providing customer service in a fast-paced environment, further developing her skills in customer interaction and service delivery.
Technical Support and Quality Assurance Roles
Colleen Sheridan's career includes technical support roles at FCR, where she worked as a Technical Support Representative for one year from 2018 to 2019. She also served as a Quality Assurance Lead/Escalation Agent from 2019 to 2020, focusing on quality control and customer escalation processes.