Courtney M.
About Courtney M.
Courtney M. is an Operations Innovation Manager at Inspire Brands, where she has worked since 2022. With a background in operations and training across various companies, she focuses on enhancing customer satisfaction and implementing innovative solutions in the food service industry.
Work at Inspire
Courtney M. has served as the Operations Innovation Manager at Inspire Brands since 2022. In this role, she is responsible for operationalizing new equipment and procedures aimed at platform innovation. Her work focuses on enhancing operational efficiency and integrating emerging technologies into the company's processes. Based in Atlanta, Georgia, Courtney contributes to the strategic direction of Inspire Brands by collaborating with cross-functional teams and franchisees.
Previous Experience
Before joining Inspire Brands, Courtney held several key positions in the food and beverage industry. She worked at Piece of Cake Inc Atlanta as the Director of Operations from 2018 to 2021, and previously served as the District Manager there from 2016 to 2018. Her experience also includes a role as the Manager of Hourly Training at Bowlmor AMF from 2015 to 2016, and as a Regional Training Manager from 2014 to 2015. Additionally, she was a Store Manager at Starbucks from 2009 to 2014 and a Sr. Manager of Brand Operating Standards at ServiceMaster from 2021 to 2022.
Education and Expertise
Courtney M. holds a Bachelor of Science in Management with a Marketing Concentration from Georgia Tech Scheller College of Business, which she completed from 2004 to 2008. She furthered her education by earning a Master of Business Administration (MBA) from Kennesaw State University - Michael J. Coles College of Business between 2012 and 2014. Her educational background supports her expertise in operations, marketing, and management.
Certifications and Skills
Courtney has earned several certifications that reflect her commitment to quality and safety standards, including ServSafe, Health and Safety, and Surgical Cleaning. Her skills encompass employee training and development, which she has honed through various managerial roles. She also focuses on areas such as emerging technologies for robotics and AI, menu management, equipment innovation, and SKU optimization.
Passion for Employee Development
Courtney M. has a strong passion for employee training and development, which is evident from her previous roles as Director of Operations, District Manager, and Regional Training Manager. She has consistently worked to enhance customer satisfaction by developing action plans and collaborating with teams. Her dedication to fostering a skilled workforce is a key aspect of her professional identity.