Curtis Roberts
About Curtis Roberts
Curtis Roberts serves as the Director of Operations at Inspire Brands, where he supports Dunkin and Baskin Robbins. With extensive experience in operations and management across various companies, he has played a significant role in expanding store presence and fostering team development.
Current Role at Inspire Brands
Curtis Roberts serves as the Director of Operations at Inspire Brands, where he supports Dunkin and Baskin Robbins. He has held this position since 2020, contributing to operational strategies and franchise management across the United States. His role involves overseeing the performance of franchise operations and ensuring alignment with the company's goals.
Previous Experience in Operations Management
Prior to his current role, Curtis Roberts worked at Dunkin Brands, Inc. as the Director of Operations from 2011 to 2020. During this time, he was instrumental in the opening of 800 new stores across 13 states and played a significant role in entering new markets in five states. His earlier positions include Branch Manager at Prospect Mortgage Company and MetLife Home Loans, and District Manager at GMAC Mortgage and Taco Bell.
Education and Expertise
Curtis Roberts earned a Bachelor of Arts degree in Hotel and Restaurant Management from Washington State University, where he studied from 1979 to 1983. His educational background complements his extensive experience in operations management, strategic business planning, and sales planning. He is recognized for his expertise in market analysis and change management.
Leadership and Team Development
Curtis Roberts demonstrates a leadership style characterized by authenticity, vulnerability, and active listening. He has successfully hired, trained, and developed over 25 Operations Managers, with five advancing to Director positions. His ability to create commitment and excitement around shared goals has fostered a culture of accountability and excellence among the teams he leads.
Achievements in Franchise Operations
Throughout his career, Curtis Roberts has excelled in leading organizational changes that enhance company performance and drive growth. He utilizes analysis and performance metrics to measure success and initiate improvements in franchise operations. His work with over 150 franchisees has strengthened relationships and promoted operational excellence.