Don Howard
About Don Howard
Don Howard is an End User Support Specialist with a background in Computer Information Systems. He has experience in IT engineering and currently works at Inspire Brands, where he focuses on identity management and technical support.
Work at Inspire Brands
Don Howard has been employed at Inspire Brands as an End User Support Specialist since 2021. In this role, he is responsible for resolving technical issues and managing service requests through the ServiceNow ticketing system. He utilizes Okta Admin for identity and access management, ensuring secure access for users. Additionally, he employs Intune/Autopilot for effective device management and deployment. His collaboration with infrastructure and security support teams aims to enhance system efficiency within the organization.
Education and Expertise
Don Howard has a diverse educational background in computer information systems and IT management. He studied at DeVry University, where he achieved a degree in Computer Information Systems. He also attended Stanly Community College, earning a certification in VMware vSphere: Install. His qualifications include a Microsoft Certified System Administrator (MCSA) from Mercer University and an A+ Plus Certification from Southern Polytechnic State University. This educational foundation supports his expertise in IT support and systems management.
Previous Experience at Vertafore
Before joining Inspire Brands, Don Howard worked at Vertafore as an IT Engineer II from 2015 to 2020. During his five years in this position, he operated in the Greater Atlanta Area, where he contributed to various IT projects and support initiatives. His experience at Vertafore provided him with valuable skills in technical support and systems management, which he has carried into his current role.
Technical Skills and Tools
In his current position, Don Howard employs a range of technical skills and tools to support end users effectively. He utilizes Okta Admin for managing identity and access, ensuring secure user authentication. His role involves resolving technical issues and managing service requests through the ServiceNow ticketing system. Additionally, he uses Intune/Autopilot for device management and deployment, demonstrating his proficiency in modern IT management practices.