Dwayne Johnson
About Dwayne Johnson
Dwayne Johnson is a Desktop Support Technician with extensive experience in IT support, currently working at Inspire Brands and Arby's. He has a background in Business Administration and Management, holding both a Bachelor of Arts and a Master of Business Administration.
Work at Inspire Brands
Dwayne Johnson has been employed at Inspire Brands as a Desktop Support Technician since 2018. His role involves providing IT support in a dynamic environment, contributing to the company's significant growth phase. Johnson's responsibilities include troubleshooting technical issues and ensuring efficient IT service delivery. His experience in this position has allowed him to develop a strong understanding of the company's IT infrastructure and support needs.
Previous Experience in IT Support
Prior to his current role at Inspire Brands, Dwayne Johnson worked at Hexaware Technologies as Manager End User Services from 2015 to 2018. In this position, he managed IT support services in Dunwoody for three years. He also served as an IT Support Technician at XOGENT for four months in 2015. Additionally, Johnson worked as a Helpdesk Technician at Morehouse College from 2002 to 2005, where he gained foundational experience in IT support.
Education and Expertise
Dwayne Johnson holds a Bachelor of Arts (B.A.) in Business Administration and Management from Morehouse College, which he achieved in 2002. He furthered his education by obtaining a Master of Business Administration (MBA) from Kennesaw State University, completing the program from 2006 to 2008. His educational background provides him with a solid foundation in business principles, which complements his technical skills in IT support.
Professional Skills and Approach
Dwayne Johnson is known for maintaining a professional, calm, and honest approach in all IT service interactions. He possesses strong communication skills that enhance his ability to present information clearly and listen effectively to user needs. His technical proficiency and problem resolution skills are evident in fast-paced work settings, allowing him to address issues efficiently and contribute positively to team dynamics.