Erica Anderson
About Erica Anderson
Erica Anderson serves as the Learning Manager at Dunkin', where she oversees new hire training and collaborates with subject matter experts. With a diverse background in medical assistance and culinary arts, she has extensive experience in developing training curriculums and enhancing the learner experience.
Work at Inspire Brands
Erica Anderson currently serves as the Learning Manager for Dunkin' at Inspire Brands, a position she has held since 2021. In this role, she oversees the new hire field curriculum and manages the subject matter experts responsible for delivering training content. Erica leads the Dunkin' New Franchisee Learning Team, focusing on developing and facilitating technical training curriculums. She coordinates Operations and Store Development Onboarding for Dunkin', ensuring that new franchisees are effectively integrated into the company. Her responsibilities also include consulting with New Franchisee and Field Learning Teams to enhance the overall learner experience.
Previous Experience
Before her current role, Erica Anderson worked at Dunkin' Brands as a Senior Learning Specialist from 2020 to 2021. She also held positions at Coordinated Health as Lead Medical Assistant/Supervisor from 2012 to 2013 and at Mountain Valley Orthopedics in similar roles from 2010 to 2012. Additionally, she served as State Wide Docket Clerk and Environmental Docket Clerk for the State of Vermont from 2019 to 2020. Erica has experience in the culinary field as well, having worked as Executive Pastry Chef and Baker at New Moon Cafe from 2014 to 2018.
Education and Certifications
Erica Anderson studied at the Community College of Vermont from 2008 to 2010, completing a two-year program. She also attended Franciscan University of Steubenville for one year, focusing on Nursing from 2006 to 2007. In addition to her formal education, Erica has pursued various certifications from 2007 to 2021, enhancing her professional qualifications and expertise in her field.
Professional Contributions
In her role at Dunkin', Erica Anderson influences and inspires cultural change to foster success in areas such as employee engagement, guest experience, and profitability. She collaborates with cross-functional partners to develop training curriculums that incorporate new products, programs, and techniques. Erica proactively gathers data through surveys and internal resources to complete business projects aimed at improving training quality and effectiveness.