Jacob Baba
About Jacob Baba
Jacob Baba is a Senior Help Desk Technician at Inspire Brands, where he has worked since 2019. He emphasizes self-learning, advocates for mental health in the workplace, and has developed expertise in Active Directory and SalesForce systems.
Work at Inspire Brands
Jacob Baba has been employed at Inspire Brands as a Senior Help Desk Technician since 2019. In this role, he is responsible for providing technical support and assistance to users within the organization. His work involves managing and troubleshooting various IT systems, including Active Directory and SalesForce. Jacob's commitment to customer service is evident in his effective communication skills, both written and verbal, which enhance user experience and satisfaction.
Career Background
Before joining Inspire Brands, Jacob Baba worked at 24-7 Intouch as a Call Center Agent from 2018 to 2019. This position provided him with foundational experience in customer service and technical support. Jacob entered the IT industry without a college degree, relying on self-learning and training to develop his skills and knowledge in the field.
Skills and Expertise
Jacob Baba has developed expertise in managing and troubleshooting IT systems, particularly Active Directory and SalesForce. He is recognized for his ability to learn quickly and adapt to new technologies. His focus on continuous improvement drives him to enhance his skill set regularly, ensuring he remains effective in his role as a Senior Help Desk Technician.
Advocacy for Mental Health
Jacob advocates for mental health and workplace morale, emphasizing the importance of a positive work environment. He actively promotes practices that support employee well-being, contributing to a culture of support and collaboration within his team at Inspire Brands.