Jacob Olivola
About Jacob Olivola
Jacob Olivola serves as the IT PMO Manager - Strategy at Inspire Brands since 2021, bringing extensive experience in project management and implementation from previous roles at Tyler Technologies and Adecco Staffing.
Work at Inspire Brands
Jacob Olivola has been serving as the IT PMO Manager - Strategy at Inspire Brands since 2021. In this role, he is responsible for overseeing project management operations within the IT department, focusing on strategic initiatives. His position is based in Sandy Springs, Georgia, where he has contributed to the company's objectives for three years.
Previous Experience in IT and Consulting
Prior to his role at Inspire Brands, Jacob Olivola worked at Tyler Technologies for six years in various capacities. He began as a Software Implementation Consultant from 2015 to 2017, progressed to Senior Implementation Consultant from 2017 to 2019, and then served as an Implementation Analyst from 2019 to 2021. His experience at Tyler Technologies involved enhancing service delivery and implementing Agile practices.
Early Career at Adecco Staffing
Jacob Olivola's early career included multiple roles at Adecco Staffing, USA, from 2011 to 2013. He worked as an AppleCare Advisor, Real Time Analyst, and AppleCare Trainer. His experience in these positions provided him with foundational skills in quality coaching and training within a customer service environment.
Education and Expertise
Jacob Olivola earned a Bachelor of Arts in Psychology from the University of Illinois at Chicago, completing his studies from 2005 to 2010. His educational background is complemented by extensive technical expertise in various technologies, including SQL Server, IIS, ArcGIS, JSON, REST, API, SaaS, .NET, Crystal Reports, Windows Server Administration, Octopus Deploy, ElasticSearch, and Azure Service Bus.
Methodology Development and Implementation
In his professional roles, Jacob Olivola has led the development and implementation of methodology procedures and tools, collaborating with Operations Management to streamline processes. He has also served as an escalation point for complex technical and business process issues, demonstrating his capability in managing challenging project scenarios.