Jaime Le Clair Roy
About Jaime Le Clair Roy
Jaime Le Clair Roy is the Director of Customer Care for Dunkin' and Baskin-Robbins at Inspire Brands, a position he has held since 2021. He previously worked at Dunkin' Brands for seven years in various customer relations roles and has a background in operations management from Putnam Investments.
Current Role at Inspire Brands
Jaime Le Clair Roy serves as the Director of Customer Care for Dunkin’ and Baskin-Robbins at Inspire Brands. In this role, he is responsible for overseeing customer service operations and ensuring a high level of customer satisfaction. He has been with Inspire Brands since 2021 and continues to work from Canton, Massachusetts.
Previous Experience at Dunkin' Brands
Prior to joining Inspire Brands, Jaime Le Clair Roy worked at Dunkin' Brands for seven years, holding various positions. He began as the Manager of Customer Relations from 2014 to 2017, and then advanced to the role of Senior Manager of Customer Relations from 2017 to 2021. His tenure at Dunkin' Brands was marked by a focus on enhancing customer engagement and service quality.
Professional Background at Putnam Investments
Jaime Le Clair Roy's professional background includes significant experience at Putnam Investments. He worked there from 2006 to 2012, initially as a Senior Operations Supervisor for four years, followed by two years as a Senior Workforce Management Supervisor. His roles involved managing operational processes and workforce planning.
Education and Academic Credentials
Jaime Le Clair Roy pursued his education at Dean College and UMass Dartmouth. His academic background has contributed to his professional development and expertise in customer care and operations management.