John Mecum
About John Mecum
John Mecum serves as the Senior Director of Operations Systems at Inspire Brands, where he has worked since 2020. With a decade of experience at Arby's Restaurant Group and a strong background in managing call centers, he specializes in aligning business processes with IT to enhance operational efficiency.
Work at Inspire Brands
John Mecum currently serves as the Sr. Director of Operations Systems at Inspire Brands, a position he has held since 2020. In this role, he focuses on enhancing operational efficiency through technology solutions. Prior to this, he worked as the Sr. Director of Technical Systems & Training at Inspire Brands from 2019 to 2020. His responsibilities include aligning business processes with IT to improve overall business operations.
Experience at Arby's Restaurant Group
John Mecum worked at Arby's Restaurant Group, Inc. for a total of ten years, from 2005 to 2015. During this time, he held the position of Director of Restaurant Systems Administration & Training. He later transitioned to the role of Sr. Director of Learning Management & Training, where he served from 2015 to 2020. His experience at Arby's involved managing training programs and ensuring quality assurance across restaurant operations.
Background in the Restaurant Industry
John Mecum has extensive experience in the restaurant industry, having worked in various managerial roles. He began his career at Burger King Corporation as a General Manager from 1984 to 1988. He then worked at Arby's as a General Manager from 1989 to 1995. This background provided him with a strong foundation in operations management and guest experience measurement.
Education and Expertise
John Mecum studied at several institutions, earning a BS in Business Administration from High Point University from 1993 to 1995. He also attended East Carolina University from 1981 to 1984. His educational background, combined with his expertise in managing call centers and maintaining POS/BOS pricing, contributes to his ability to implement technology solutions that enhance operational efficiency.
Skills in Operations Evaluation
John Mecum possesses skills in guest experience measurement and operations evaluation. His experience in aligning business processes with IT allows him to effectively assess and improve operational workflows. He has a proven track record of implementing technology solutions that enhance business operations, demonstrating his capability in the field.