Justin Goldsberry
About Justin Goldsberry
Justin Goldsberry serves as the Manager of Restaurant Technology at Inspire Brands, where he oversees the implementation of a POS Lab and manages technical support operations. He has a diverse background in technology and management, having previously held positions at Hollywood Video, FoodTec Solutions, and Pinkberry.
Work at Inspire Brands
Justin Goldsberry serves as the Manager of Restaurant Technology at Inspire Brands, a position he has held since 2022. In this role, he is responsible for managing the implementation and maintenance of a Point of Sale (POS) Lab, which is used for testing and training purposes. He oversees the rotation of internet outage monitoring and email monitoring responsibilities, ensuring that technical issues are addressed promptly. Additionally, he facilitates communication between departments to manage complex technical support cases.
Previous Experience in Restaurant and Technology Management
Prior to his role at Inspire Brands, Justin Goldsberry worked at FoodTec Solutions as a Technical Support Manager from 2016 to 2022. He also held positions at Hollywood Video as a Shift Manager from 2008 to 2009 and at Pinkberry as a Topping Specialist from 2012 to 2015. His experience in these roles has provided him with a solid foundation in both restaurant operations and technical support.
Education and Expertise
Justin Goldsberry has a diverse educational background. He studied General Studies at Skyline West Prep School, achieving his high school diploma from 2003 to 2006. He also attended South Shore Vocational Technical High School, where he focused on Electronics and earned another high school diploma from 2001 to 2003. He furthered his education at ITT Technical Institute-Indianapolis, where he studied Applied Science and obtained an Associate’s Degree from 2013 to 2015.
Technical Support and Coaching
In his current role, Justin Goldsberry is responsible for creating and updating internal knowledge base articles and customer-facing documentation. He provides coaching and guidance to Level 1 Analysts, helping to enhance their troubleshooting skills. His ability to facilitate communication between departments is crucial for handling multi-faceted technical support cases, ensuring that issues are resolved efficiently.
Career Path and Development
Justin Goldsberry's career has evolved through various roles in both the restaurant and technology sectors. He began as a Technician at Pembroke Computer from 2015 to 2016, which laid the groundwork for his technical expertise. His experience across different positions has equipped him with a unique skill set that combines operational management and technical support.