Katrina Kochanek
About Katrina Kochanek
Katrina Kochanek serves as the Customer Relations Coordinator for Loyalty Support at Inspire Brands, where she has worked since 2017. She holds a Bachelor's degree in Advertising Design and Branding from the University of Massachusetts, Amherst.
Work at Inspire
Katrina Kochanek has served as the Customer Relations Coordinator for Loyalty Support at Inspire Brands since 2017. In this role, she coordinates department projects, organizes meetings, and tracks progress to ensure effective operations. Her position involves providing support for Dunkin' Brands' virtual applications and the rewards program, DDPerks. She handles customer inquiries through email and phone channels, contributing to the overall customer experience.
Education and Expertise
Katrina Kochanek earned her Bachelor's degree in Advertising Design and Branding from the University of Massachusetts, Amherst, where she studied from 2008 to 2012. This educational background has equipped her with skills relevant to her current role in customer relations and support, particularly in the context of brand loyalty and customer engagement.
Background
Before joining Inspire Brands, Katrina Kochanek worked in various roles that contributed to her professional development. She was employed as a Paraprofessional 1:1 at Dighton Rehoboth School District from 2015 to 2016. Prior to that, she served as an Assistant Manager at Dunkin Donuts from 2012 to 2014, where she gained experience in customer service and management.
Customer Support Responsibilities
In her role at Inspire Brands, Katrina Kochanek is responsible for handling customer inquiries related to Dunkin' Brands. She utilizes both email and phone channels to address customer needs and provide assistance. Her work supports the functionality of DDPerks, enhancing customer engagement with the brand's loyalty program.