Ken Pilla
About Ken Pilla
Ken Pilla serves as the Operations Manager for Dunkin Brands at Inspire Brands, where he has worked since 2019. He has a background in project management and operations, with experience at various companies including EMG and McDonald's.
Work at Inspire Brands
Ken Pilla has served as Operations Manager for Dunkin Brands at Inspire Brands since 2019. In this role, he has focused on enhancing operational efficiency and profitability across the Greater New York City Area. His leadership has contributed to significant improvements in digital sales and customer transactions at Dunkin' restaurants. Pilla has also implemented strategic initiatives aimed at fostering a 'People First' culture, which has positively impacted candidate flow and overall employee engagement.
Previous Experience
Before joining Inspire Brands, Ken Pilla worked at EMG as a Project Manager from 2014 to 2017. He then transitioned to Piece Management Inc. as a Construction Program Specialist from 2017 to 2019. Additionally, he held the position of Director of Operations at Palmaccio Management Inc., a role he occupied for five months in 2017. His diverse experience across various roles has equipped him with a comprehensive understanding of operations management.
Education and Expertise
Ken Pilla studied at the New York Institute of Technology, where he earned a degree in Business Administration and Management. His educational background has provided him with the foundational knowledge necessary for effective operations management. Pilla's expertise includes strategic planning, franchise collaboration, and operational enhancements, which he has applied throughout his career.
Achievements
During his tenure at Inspire Brands, Ken Pilla achieved a 3.5% profit increase year-to-date over 2019 by working closely with franchisees. He successfully guided airport franchisees in reopening locations that had been closed due to the pandemic within a six-month timeframe. Additionally, he led a remodel project at a Brooklyn Dunkin' location and oversaw the opening of a new store at JFK Airport, demonstrating his capability in managing complex operational projects.