Kim Zimmerman Florence
About Kim Zimmerman Florence
Kim Zimmerman Florence is a Leadership Development Manager at Inspire Brands, where she has worked since 2021. With extensive experience in the hospitality industry, she has held various leadership roles, including Director of Training at Ted's Montana Grill and Brand Manager at InterContinental Hotels Group.
Work at Inspire
Kim Zimmerman Florence has been serving as the Leadership Development Manager at Inspire Brands since 2021. In this role, she focuses on enhancing leadership capabilities within the organization. Her responsibilities include developing training programs and initiatives that support the growth of leaders across the company. Based in Atlanta, Georgia, she has contributed to Inspire Brands' mission of fostering a strong leadership culture.
Previous Experience in Hospitality Training
Prior to her current position, Kim Zimmerman Florence held various roles in the hospitality industry. She worked at Ted's Montana Grill as the Director of Training from 2003 to 2007. Following this, she joined InterContinental Hotels Group (IHG) as Brand Manager for Service Culture at Hotel Indigo from 2007 to 2012. During her tenure at IHG, she played a significant role in brand development and was instrumental in achieving recognition for Hotel Indigo in the JD Power awards.
Career Background in Hospitality
Kim Zimmerman Florence has over 30 years of experience in the hospitality sector. She began her career at Rare Hospitality, where she held multiple positions including Executive Director of Training and General Manager from 1986 to 2003. Her extensive experience in various management roles has equipped her with a deep understanding of training and operational needs within the industry.
Education and Expertise
Kim Zimmerman Florence studied at the University of Kentucky, where she gained foundational knowledge that supports her career in hospitality training and development. Her expertise includes e-learning and workshop development, aimed at enhancing training effectiveness and operational performance in the hospitality field.
Achievements in Training and Development
Throughout her career, Kim Zimmerman Florence has been recognized for her positive attitude and ability to energize audiences during presentations. She developed a service program that significantly contributed to Hotel Indigo achieving the #1 position in the JD Power award for upscale brands in 2012. Her work has had a lasting impact on training methodologies within the hospitality industry.