Latasha Defendini
About Latasha Defendini
Latasha Defendini is a Service Desk Specialist at Inspire Brands, where she has worked since 2018. She has a background in technical support and holds an Associate of Arts in Information Technology from the University of Phoenix.
Work at Inspire
Latasha Defendini has been employed at Inspire Brands as a Service Desk Specialist since 2018. In this role, she is responsible for optimizing service desk performance through the analysis of daily call utilization reports. Her contributions include creating operational process documents aimed at enhancing team efficiency during troubleshooting. Latasha's work supports the overall functionality of the service desk, ensuring that technical issues are addressed promptly and effectively.
Previous Experience in Technical Support
Before joining Inspire Brands, Latasha Defendini worked as a Technical Support Analyst at Amadeus Hospitality Netherlands from 2016 to 2018. In this position, she focused on resolving technical issues and improving service delivery. Prior to that, she served as a Technical Support Helpdesk at Alere Wellbeing from 2013 to 2015, where she collaborated with technicians and vendors to address store-level technical challenges. Her experience in these roles has equipped her with valuable skills in troubleshooting and technical support.
Education and Expertise
Latasha Defendini studied at the University of Phoenix, where she pursued a degree in Computer Science. She achieved an Associate of Arts in Information Technology along with a Programming Certificate, completing her studies from 2017 to 2019. Her educational background provides her with a solid foundation in technical principles, including expertise in troubleshooting and configuring TCP/IP protocols and DNS, which are essential for network issue resolution.
Initiatives and Proposals
Latasha Defendini has demonstrated initiative in her role by developing proposals for future positions within the service desk. This forward-thinking approach showcases her commitment to improving operational processes and enhancing team capabilities. Her ability to create operational process documents further reflects her dedication to fostering efficiency and effectiveness within her team.