Laura Mc Donough
About Laura Mc Donough
Laura McDonough serves as the Senior Manager of Customer Relations at Inspire Brands, overseeing Dunkin' and Baskin-Robbins. With a background in customer relations and marketing, she has extensive experience in managing consumer contacts and collaborating with various internal teams.
Work at Inspire Brands
Laura Mc Donough currently serves as the Senior Manager of Customer Relations at Inspire Brands, overseeing operations for Dunkin' and Baskin-Robbins. She has held this position since 2021, contributing to the company's customer service strategies and initiatives. In her role, she co-manages the QA Helpline, which operates 24/7 to address domestic and international emergencies and brand crises. Laura also leads a social media team, ensuring that staff are well-informed about product and program details. Her responsibilities include collaborating with various internal departments to resolve issues and support field teams in case resolutions.
Previous Experience at Dunkin' Brands
Before joining Inspire Brands, Laura Mc Donough worked at Dunkin' Brands as the Manager of Customer Relations from 2014 to 2021. During her seven years in this role, she was based in Canton, Massachusetts. Her responsibilities included managing consumer contacts directed to the executive leadership team and providing support to field teams. Laura's experience at Dunkin' Brands equipped her with valuable insights into customer relations and brand management.
Education and Expertise
Laura Mc Donough holds a Master of Business Administration (MBA) with a concentration in Marketing from Bentley University, where she studied from 2013 to 2014. Prior to her MBA, she earned a Bachelor of Science (B.S.) in Information Design and Corporate Communications from Bentley University, completing her degree from 2009 to 2013. Her educational background provides her with a strong foundation in marketing strategies and effective communication, which she applies in her current role.
Background in Customer Service
Laura Mc Donough has a diverse background in customer service, having worked in various roles prior to her current position. In 2014, she briefly served in Fan Services for the Boston Red Sox in the Greater Boston Area. Additionally, she worked at Bentley University as part of the Weight Room Staff and Event Staff in the Athletic Department from 2011 to 2014. These experiences have contributed to her skills in managing customer interactions and enhancing service delivery.