Laura Mc Donough, MBA
About Laura Mc Donough, MBA
Laura McDonough, MBA, serves as the Senior Manager of Customer Relations at Inspire Brands, overseeing customer support for Dunkin' and Baskin-Robbins. With a background in marketing and extensive experience in customer relations, she has held various roles at Dunkin' Brands and previously worked at Bentley University and the Boston Red Sox.
Work at Inspire Brands
Laura Mc Donough currently serves as the Senior Manager of Customer Relations at Inspire Brands, overseeing operations for Dunkin' and Baskin-Robbins. She has held this position since 2021, contributing to the company's focus on enhancing customer experience. In her role, she leads a support center dedicated to guest recovery and identifying systemic issues. Additionally, she co-manages the QA Helpline, which operates 24/7/365 to address domestic and international emergencies and brand crises.
Previous Experience at Dunkin' Brands
Prior to her current role, Laura Mc Donough worked at Dunkin' Brands for seven years, from 2014 to 2021. She began as a Loyalty Support Supervisor and later advanced to the position of Manager of Customer Relations. During her tenure, she focused on improving customer relations and support processes, which contributed to the overall customer experience at Dunkin'.
Background in Education
Laura Mc Donough attended Bentley University, where she earned her Master of Business Administration (MBA) with a concentration in Marketing from 2013 to 2014. She also obtained a Bachelor of Science (B.S.) in Information Design and Corporate Communications from the same institution, studying from 2009 to 2013. Her educational background has equipped her with skills relevant to her roles in customer relations and marketing.
Early Career at Bentley University and Boston Red Sox
Before her extensive career in customer relations, Laura Mc Donough worked at Bentley University from 2011 to 2014. She held positions in the Weight Room Staff and Event Staff within the Athletic Department. Additionally, she briefly worked with the Boston Red Sox in 2014 as part of the Fan Services team, where she gained experience in customer engagement and service.