Lisa Reid
About Lisa Reid
Lisa Reid serves as the Director of Operations at Inspire Brands, where she applies a servant leader mentality to enhance guest experiences. With over 16 years of experience in the retail and quick-service restaurant industries, she specializes in coaching teams and overseeing operations.
Work at Inspire Brands
Lisa Reid has been serving as the Director of Operations at Inspire Brands since 2020. In this role, she applies her extensive experience in the retail and quick-service restaurant industries to enhance operational efficiency and guest experiences. Her leadership style is rooted in a servant leader mentality, which emphasizes the importance of supporting and empowering team members to achieve their best. Reid's strategic vision and operational oversight contribute to the overall success of Inspire Brands.
Previous Experience at Dunkin'
Prior to her current role, Lisa Reid worked at Dunkin' for a total of ten years. She first served as Operations Manager from 2010 to 2015 in New Jersey, where she focused on improving operational processes. She then advanced to the position of Director of Operations from 2015 to 2020, where she played a key role in overseeing multiple locations and enhancing guest satisfaction. Her tenure at Dunkin' provided her with valuable insights into the quick-service restaurant sector.
Background in Retail Operations
Lisa Reid began her career in retail operations at 7-Eleven, where she worked as Operations Manager from 2005 to 2010 in Maryland. This role allowed her to develop foundational skills in operations management and team leadership. Her diverse experience across different companies and roles has equipped her with a comprehensive understanding of the operational challenges and opportunities within the retail and quick-service restaurant industries.
Education and Expertise
Lisa Reid holds a Master of Arts (M.A.) in Sociology from Queen's College, which she completed from 2003 to 2005. She also earned a Bachelor of Applied Science (B.A.Sc.) in Sociology from the same institution, graduating in 2004. Her educational background supports her expertise in critical thinking, business analysis, and process improvements, all of which are essential for her roles in operations management.
Coaching and Team Development
In her professional journey, Lisa Reid has specialized in coaching and developing successful teams of managers. She focuses on fostering a collaborative environment that promotes growth and performance. Her approach to leadership emphasizes the importance of strategic vision and operational excellence, which helps her teams achieve their objectives and improve overall business outcomes.