Marc Wagnac
About Marc Wagnac
Marc Wagnac is an experienced IT Service Desk Analyst currently working at Inspire Brands and Dunkin' Brands in Canton, Massachusetts. He has a diverse background in IT services, healthcare, and warehouse management, with a strong focus on customer service and technical support.
Work at Inspire Brands
Marc Wagnac has been employed at Inspire Brands as an IT Service Desk Analyst since 2020. He operates from Canton, Massachusetts, where he has developed a strong understanding of IT service management. His role involves providing technical support and ensuring efficient IT operations within the organization.
Current Role at Dunkin' Brands
In addition to his position at Inspire Brands, Marc Wagnac has also been working at Dunkin' Brands as an IT Service Desk Analyst since 2019. His responsibilities include managing IT support requests and troubleshooting technical issues. This dual role highlights his commitment to maintaining high standards of IT service delivery.
Previous Experience in IT Support
Marc Wagnac has a diverse background in IT support roles. Prior to his current positions, he worked as an IT Analyst at Dunkin' Brands from 2018 to 2019. He also served at UMass Memorial Medical Center in various capacities, including as an EPIC EUD/IS Analyst and in Windows 7 Migration from 2016 to 2018. His experience spans multiple organizations, enhancing his technical skills and customer service abilities.
Education and Training
Marc Wagnac studied at the New England Institute of Technology, where he achieved a degree in Occupational Therapy/Therapist from 2005 to 2007. This educational background contributes to his understanding of user needs and enhances his ability to provide effective support in IT roles.
Diverse Industry Background
Marc Wagnac has a varied professional background that includes experience in warehouse management, healthcare, and food services. He worked as a Warehouse Manager/Supervisor at Fitness Brokers USA from 2011 to 2013 and held technical support roles at Amazing Charts and UMass Memorial Medical Center. This diverse experience showcases his adaptability and broad skill set.