Mc Kenzie Robbins
About Mc Kenzie Robbins
Mc Kenzie Robbins serves as a Customer Relations Supervisor at Inspire Brands, where she leads phone system projects and collaborates with various departments to resolve issues. She also works as a Publicity & Entertainment Coordinator at Kraft Sports Group and holds a Bachelor's Degree in Hospitality from Johnson & Wales University.
Work at Inspire Brands
Mc Kenzie Robbins has served as the Customer Relations Supervisor at Inspire Brands since 2021. In this role, she leads a project focused on the phone system, working closely with the IT department to troubleshoot and escalate issues as necessary. Robbins supports the Dunkin’ and Baskin-Robbins field teams by addressing case questions, aiding in resolutions, and facilitating case closures. Her responsibilities also include collaborating with various internal business partners, such as Public Relations, Legal, Operations, and Brand Marketing, to identify and resolve issues and trends.
Work at Kraft Sports Group
In addition to her role at Inspire Brands, Mc Kenzie Robbins has been employed at Kraft Sports Group since 2016 as a Publicity & Entertainment Coordinator. Over her eight years in this position, she has contributed to various publicity initiatives and entertainment projects, enhancing the visibility and engagement of the organization. Her experience in this role complements her customer relations expertise.
Education and Expertise
Mc Kenzie Robbins earned her Bachelor's Degree in Hospitality from Johnson & Wales University, where she studied Sports, Entertainment, and Event Management from 2012 to 2016. This educational background has equipped her with the skills necessary for her roles in customer relations and publicity. Prior to her university education, she completed a College Prep program at Johnston High School, achieving her High School Diploma from 2008 to 2012.
Recruitment and Training Responsibilities
In her position at Inspire Brands, Mc Kenzie Robbins is responsible for recruiting, training, and developing high-potential talent within her team. She focuses on achieving team goals and ensuring a steady talent pipeline for the organization. Robbins also models and ensures that staff members acquire the necessary brand and product knowledge through continuous training coordination and regular weekly staff meetings.