Michelle Howard
About Michelle Howard
Michelle Howard is a Franchise Technology Support Supervisor at Inspire Brands, where she has worked since 2022. She previously held various roles at T-Mobile and Microsoft, demonstrating expertise in program management and customer experience.
Work at Inspire Brands
Michelle Howard currently holds the position of Franchise Technology Support Supervisor at Inspire Brands, where she has been employed since 2022. In this role, she serves as a subject matter expert on the Order Ahead program, providing consultation on enhancements and their impacts. She is responsible for hosting and presenting nationwide calls to franchises, business consultants, and directors, utilizing self-prepared content. Additionally, she manages technical resolutions and project management tasks through tools such as JIRA, Confluence, and ServiceNow, overseeing a backlog of over 50 issues.
Previous Experience at T-Mobile
Michelle Howard has extensive experience at T-Mobile, where she worked in various roles from 2006 to 2020. Her positions included Retail Sales Associate, Commission Analyst, Senior Analyst for Go-To-Market Planning & Frontline Execution, and Customer Experience Manager. During her tenure, she successfully exceeded participation goals for the Arby's Order Ahead platform and contributed to improving the speed to market for the same platform from three months to one month.
Experience at Microsoft
Michelle Howard worked as a Program Manager at Microsoft from 2021 to 2022. In this remote position, she was involved in project management and program development. Her role at Microsoft added to her diverse background in technology and customer experience.
Education and Qualifications
Michelle Howard studied at Bellevue College, where she achieved a certification in Program Management from 2015 to 2016. Prior to that, she attended Tacoma Community College, focusing on English and Psychology from 2010 to 2012. Her educational background supports her professional roles in program management and customer success.