Nadia Aitouddahi
About Nadia Aitouddahi
Nadia Aitouddahi serves as a Sonic Retail Support Analyst II at Inspire Brands, where she focuses on data analysis and support process improvement. She has a background in CAD/CADD Drafting and has previously worked as a Technical Support Specialist at NCR Corporation.
Work at Inspire
Nadia Aitouddahi has been employed at Inspire Brands as a Sonic Retail Support Analyst II since 2022. In this role, she operates within the Oklahoma City Metropolitan Area, focusing on enhancing support processes through proactive data analysis and collection. Her responsibilities include managing financial reconciliation and overseeing NCR Connected Payments. Additionally, she is tasked with creating documentation and processes aimed at improving helpdesk and team efficiency.
Education and Expertise
Nadia Aitouddahi studied at Moore Norman Technology Center, where she focused on CAD/CADD Drafting and Design Technology from 2015 to 2017. This educational background has contributed to her technical skills in her current role. She possesses expertise in various tools and technologies, including ServiceNow, Splunk, and Powershell, which she utilizes for retail support analysis. Furthermore, she is proficient in SQL and Micros/Infor POS systems, enhancing her capabilities as a Retail Support Analyst.
Previous Experience at NCR Corporation
Before joining Inspire Brands, Nadia Aitouddahi worked at NCR Corporation as a Technical Support Specialist from 2021 to 2022. In this position, she gained valuable experience in technical support, which has informed her current role in retail support analysis. Her time at NCR Corporation provided her with insights into customer service and technical troubleshooting, skills that are applicable to her work at Inspire.
Skills in Retail Support Analysis
In her role as a Sonic Retail Support Analyst II, Nadia Aitouddahi engages in proactive data analysis to enhance support processes. She utilizes various tools such as ServiceNow, Splunk, and Powershell, which are essential for effective retail support analysis. Her work also involves managing financial reconciliation and utilizing NCR Connected Payments, demonstrating her comprehensive skill set in the retail support domain.