Paul Ramos
About Paul Ramos
Paul Ramos is a Manager of Retail Systems Support at Inspire Brands, where he has worked since 2020. He has over a decade of experience in telecommunications operations, including roles at Verizon as Major Incident Manager, Engineer, and Supervisor.
Work at Inspire Brands
Paul Ramos has been serving as the Manager of Retail Systems Support at Inspire Brands since 2020. In this role, he is responsible for overseeing the support of retail systems, ensuring operational efficiency and effective problem resolution. His position is based in Oklahoma City, Oklahoma, where he applies his extensive experience in IT operations to enhance the company's retail technology infrastructure.
Previous Experience at Verizon
Prior to his current role, Paul Ramos worked at Verizon for several years in various capacities. He began as an Engineer in 2010, where he worked for 11 months in Cary, NC. He then transitioned to a Major Incident Manager from 2010 to 2014, focusing on incident resolution and management processes. Following this, he served as a Supervisor from 2014 to 2019, managing teams in Cary, NC, and Southlake, TX.
Telecommunications Operations Expertise
Paul Ramos has extensive experience in managing telecommunications operations. His expertise includes overseeing Network, Hosting, and Call Center management. He specializes in Problem Management, which involves identifying and resolving issues to prevent future incidents. His background in Major Incident Management has equipped him with the skills necessary to handle critical situations effectively.
NOC Management Background
Ramos possesses a strong background in Network Operations Center (NOC) management. This experience has provided him with insights into the operational aspects of network performance and reliability. His role in NOC management has contributed to his ability to implement effective monitoring and response strategies in telecommunications.
Skills in IT Operations
Paul Ramos has developed a diverse skill set in IT operations, which includes Change and Program Management. His capabilities in these areas enable him to manage transitions and improvements within IT systems effectively. This skill set supports his role in ensuring that retail systems at Inspire Brands operate smoothly and efficiently.