Samantha Alfonse Mc Cloud
About Samantha Alfonse Mc Cloud
Samantha Alfonse Mc Cloud serves as the Associate Manager of Delivery for Dunkin’ and Jimmy John’s at Inspire Brands, a position she has held since 2023. She has a diverse background in customer success and management, with previous roles at IDology, DoorDash, and Community Brands.
Work at Inspire Brands
Samantha Alfonse Mc Cloud has been serving as the Associate Manager, Delivery for Dunkin’ and Jimmy John’s at Inspire Brands since 2023. In her role, she is responsible for overseeing delivery operations and ensuring customer satisfaction for both brands. Her experience in managing delivery services contributes to the operational efficiency and effectiveness of the brands under Inspire.
Previous Experience in Customer Success
Prior to her current position, Samantha worked at IDology as a Customer Success Manager from 2020 to 2021. She also held a role at DoorDash as a Senior Associate for Enterprise Restaurants from 2021 to 2022. Additionally, she spent two years at Community Brands, first as a Senior Customer Success Manager, Enterprise from 2018 to 2020, and earlier as a Customer Success Manager in 2018.
Educational Background
Samantha studied at the University of South Carolina, where she earned a Bachelor of Education (B.Ed.) in Middle Level Education from 2011 to 2015. She furthered her education at Louisiana State University, focusing on Nonprofit Management and achieving the Certified Nonprofit Professional designation in 2016.
Early Career and AmeriCorps Experience
Samantha began her career with AmeriCorps NCCC as a Corps Member from 2015 to 2016 in the Sacramento, California Area. This experience provided her with foundational skills in service and community engagement, which she later applied in her roles in customer success and management.