Danielle Gourlay
About Danielle Gourlay
Danielle Gourlay is a Client Development Executive with extensive experience in customer service and sales. She has worked for various organizations, including British Airways and the Instant Group, and has pursued higher education at multiple institutions.
Current Role at Instant Group
Danielle Gourlay has been serving as a Client Development Executive at the Instant Group since 2017. She is based in Newcastle upon Tyne, United Kingdom. In this role, she focuses on client engagement and development, contributing to the company's growth and client satisfaction.
Previous Experience in the Aviation Industry
Danielle has extensive experience in the aviation sector, having worked at British Airways in various roles. From 2015 to 2017, she was a Sales, Servicing, and Retentions Agent in Newcastle upon Tyne. Prior to that, she served as a Customer Contact Advisor for five months in 2015. Her work involved direct interaction with customers and handling their inquiries.
Educational Background
Danielle Gourlay's educational journey includes studies at multiple institutions. She attended Consett Community Sports College from 2002 to 2007. She later studied at New College Durham from 2008 to 2010, Leeds Beckett University from 2011 to 2013, and Northumbria University from 2013 to 2014, where she earned a Bachelor of Arts degree.
Experience in Customer Service
Before her current position, Danielle worked in various customer service roles. She was a Passenger Service Agent at Servisair for one year from 2012 to 2013. Additionally, she worked at McDonald's Corporation as a Crew Trainer from 2007 to 2015, where she developed her skills in team management and customer interaction.
Leadership Role with Girl Scouts
In 2015, Danielle served as a Unit Leader for the Girl Scouts of Eastern Missouri for one month. This role involved leadership responsibilities and engagement with youth, contributing to her diverse experience in team and community settings.