Josephine Seagrave
About Josephine Seagrave
Josephine Seagrave is an Account Manager currently working at The Instant Group in West Midlands, England. She has a background in facilities management and account management, previously holding positions at ISS Facility Services UK and Servest UK.
Work at The Instant Group
Josephine Seagrave has been employed as an Account Manager at The Instant Group since 2022. In this role, she is responsible for managing client accounts and ensuring client satisfaction. Her position is based in the West Midlands, England, where she applies her extensive experience in account management to enhance service delivery and client relations.
Previous Experience at ISS Facility Services UK
Prior to her current role, Josephine worked at ISS Facility Services UK as a Facilities Services Manager from 2019 to 2022. During her three years in Birmingham, she focused on managing facilities services and implementing strategies to improve operational efficiency. Her tenure included addressing contractor account issues and enhancing service quality.
Experience at Servest UK
Josephine served as the National Account Manager at Servest UK from 2014 to 2018. In this capacity, she managed national accounts and was instrumental in implementing new processes that significantly reduced issues with problematic contractor accounts. Her role involved overseeing account performance and ensuring client needs were met effectively.
Education and Qualifications
Josephine Seagrave completed her education at De Ferrers Academy and Pontllanfraith Comprehensive, achieving GCSEs in various subjects. Her educational background laid the foundation for her career in account management and facilities services, equipping her with essential skills for her professional roles.
Achievements in Account Management
Throughout her career, Josephine has achieved notable results in account management. She successfully reduced account aged debt by £500K by resolving invoice issues and changing invoice processes. Additionally, she produced and implemented ongoing training on the Concept system to meet evolving business and client expectations, demonstrating her commitment to continuous improvement.