Nicole Santora
About Nicole Santora
Nicole Santora is a Senior Account Manager at The Instant Group in London, United Kingdom, where she has worked since 2019. She has extensive experience in customer service and operations management, having held various roles at Best Buy and other companies.
Work at Instant Group
Nicole Santora has been serving as a Senior Account Manager at The Instant Group since 2019. In this role, she is responsible for managing client accounts and ensuring customer satisfaction. Her tenure at The Instant Group spans five years, during which she has developed expertise in account management and client relations in the London, United Kingdom area.
Previous Experience at Mace Macro
Before joining The Instant Group, Nicole worked at Mace Macro as a Customer Excellence Manager from 2017 to 2019. In this position, she focused on enhancing customer service and operational efficiency. Her experience at Mace Macro contributed to her skills in managing customer expectations and improving service delivery.
Career at Best Buy
Nicole Santora has an extensive background with Best Buy, where she held multiple roles over a span of ten years. She began as a Senior Operations Administrative from 2002 to 2004, then progressed to Supervisor, Operations from 2004 to 2006. Following this, she served as Manager, Operations from 2006 to 2012, and later as Home Business Sales Manager from 2012 to 2014. This diverse experience at Best Buy provided her with a strong foundation in operations and sales management.
Role at Mitsubishi Electric
Nicole worked as the Regional Customer Service and Operations Manager at Mitsubishi Electric Living Environmental Systems UK for one year from 2015 to 2016. In this role, she managed customer service operations, focusing on regional service delivery and operational management, which further enhanced her expertise in customer relations.
Education and Expertise
Nicole Santora studied at Medaille College, where she achieved a degree in Business Administration. This educational background has equipped her with essential business skills and knowledge, contributing to her professional development in account management and customer service.