Sandra (Sandy) F.
About Sandra (Sandy) F.
Sandra (Sandy) F. is an experienced Operations Director currently at The Instant Group, with a career spanning over two decades in various operational roles, primarily at Regus. She possesses strong skills in customer service, partner relationships, and team management.
Current Role at The Instant Group
Sandra F. serves as the Operations Director at The Instant Group, a position she has held since 2021. In this role, she is responsible for overseeing operations and ensuring that the company meets its strategic objectives. Her focus includes managing partner relationships and stakeholder engagement, with an emphasis on compliance and audits. Sandra's experience in operations management contributes to her effectiveness in this role.
Previous Experience at Regus
Prior to her current role, Sandra held several positions at Regus. She worked as the Global Director-Franchise from 2018 to 2020, and as the Global Operations Director for Regus Express from 2012 to 2016. Additionally, she served as the UK Area Operations Director from 2008 to 2010, and earlier as a Centre Manager from 2003 to 2004. Her tenure at Regus provided her with extensive experience in operations and management.
Education and Qualifications
Sandra studied at Waltham Forest College, where she earned a National Diploma in Hotel Administration and Tourism. She also attended Langdon Comprehensive School, achieving GCSEs in English and Mathematics. Her educational background has equipped her with foundational knowledge relevant to her career in operations and management.
Skills and Expertise
Sandra possesses a strong sense of ownership and responsibility, particularly in delivering exceptional customer service. She has substantial experience in managing partner relationships and stakeholder management, focusing on compliance and audits. Her expertise extends to conflict resolution, team management, and development. Additionally, she has full P&L ownership experience, demonstrating a commercially focused approach.
Career Progression
Sandra's career began as a Customer Service Representative from 1997 to 2000, followed by roles such as IT and Telecom Assistant from 2001 to 2002, and Area Sales Manager from 2005 to 2006. She also worked as a Coaching General Manager from 2006 to 2008. This diverse experience has contributed to her comprehensive understanding of operations and customer service.