Suzanne Middleton
About Suzanne Middleton
Suzanne Middleton serves as the Facilities Manager at The Instant Group in Newcastle upon Tyne, United Kingdom, where she has worked since 2016. With a background in facilities coordination and management at Teleperformance, she holds multiple qualifications in occupational safety and health.
Work at Instant
Suzanne Middleton has served as the Facilities Manager at The Instant Group since 2016. Based in Newcastle upon Tyne, she has been responsible for overseeing facility operations for eight years. During her tenure, she has implemented service-level agreements that have enhanced customer satisfaction metrics. Additionally, she developed a comprehensive operations management strategy that streamlined facility processes, contributing to the overall efficiency of the organization.
Previous Experience at Teleperformance
Before joining The Instant Group, Suzanne Middleton worked at Teleperformance for a total of five years. She began her career there as a Customer Service Advisor from 2007 to 2010. She then advanced to the role of Facilities Coordinator from 2011 to 2013, followed by her promotion to Facilities Manager, where she served from 2013 to 2016 in Gateshead. Her experience at Teleperformance provided her with a solid foundation in facilities management and customer service.
Education and Expertise
Suzanne Middleton has a strong educational background in health and safety and business computing. She studied at the University of Sunderland, earning a Bachelor's degree in Business Computing from 2004 to 2007. She furthered her expertise in health and safety by completing the NEBOSH Fire Safety and Risk Management course from 2020 to 2021. Additionally, she achieved the IOSH Managing Safely certification in 2013 and completed the NEBOSH qualification at Gateshead College in 2015.
Professional Development
Suzanne Middleton has actively participated in industry workshops aimed at enhancing service delivery within the real estate sector. These workshops have contributed to her professional development and have informed her approach to facilities management. Her commitment to continuous learning is evident through her various certifications and training in occupational safety and health.