Melissa Thompson
About Melissa Thompson
Melissa Thompson is a Senior Account Associate with extensive experience in the insurance industry, currently working at Insurance Office of America since 2018. She has a background in management information systems and health care administration, and has held various roles in companies such as AIG and Brown & Brown Insurance.
Work at Insurance Office of America
Melissa Thompson has been employed at Insurance Office of America as a Senior Account Associate since 2018. In this role, she is responsible for various administrative tasks that support the insurance operations. Her duties include processing policy cancellations and reinstatements, issuing Certificates of Insurance, and managing Evidences of Property. Additionally, she is experienced in ordering Loss Runs and Motor Vehicle Reports (MVRs), which are essential for maintaining accurate client records and ensuring compliance with industry standards.
Previous Experience at AIG
Prior to her current position, Melissa Thompson worked at AIG as a Service Specialist from 2007 to 2014. During her seven years in this role, she was based in Jersey City, New Jersey. Her responsibilities included providing customer service and support, which contributed to her development of strong communication and problem-solving skills within the insurance sector.
Background in Administrative Roles
Before joining AIG, Melissa Thompson held the position of Administrative Assistant at Bowne from 2006 to 2007 in West Caldwell, New Jersey. This role lasted for 11 months and involved various administrative tasks that laid the foundation for her career in the insurance industry. Following her time at AIG, she served as an Assistant Account Executive at Brown & Brown Insurance from 2014 to 2018 in the Fort Myers, Florida area, where she further honed her skills in account management.
Education and Expertise
Melissa Thompson earned her Bachelor of Science (B.S.) degree in Management Information Systems from Fayetteville State University, where she studied from 2001 to 2005. Additionally, she studied Health Care Administration at Drake College of Business-Elizabeth, achieving the Certified Medical Assistant credential from 2011 to 2012. Her educational background provides her with a solid foundation in both management and healthcare administration, enhancing her capabilities in her current role.
Technical Skills
Melissa Thompson possesses strong skills in Microsoft Office applications, including Word, Excel, and PowerPoint. These skills are crucial for her administrative tasks and contribute to her efficiency in managing documentation and reports. Her proficiency in these applications supports her ability to perform her duties effectively within the insurance industry.