Aishwarya Ravi
About Aishwarya Ravi
Aishwarya Ravi is a Customer Service Representative currently employed at Intact in Toronto, Ontario. With a diverse background in customer service and marketing, she has held various roles at notable companies including Bell, Trox, and the University of Toronto Scarborough.
Current Role at Intact Financial Corporation
Aishwarya Ravi has been employed at Intact Financial Corporation as a Customer Service Representative since 2021. In this role, she is responsible for enhancing the customer claims experience by anticipating insured needs and documenting relevant information. She coordinates with senior management to assess the validity of claims and explore policy coverage for personal and commercial auto and property claims. Aishwarya utilizes various software systems, including Salesforce, AVAYA One X Agent, PRT, AIM, and B2B Social Media Management, to meet and exceed key performance indicators (KPIs) and maintain high call quality.
Previous Experience in Customer Service
Prior to her current position, Aishwarya Ravi held several roles in customer service. She worked as a Customer Service Representative at BMO Financial Group for one month in 2019. Additionally, she served as a Sales Consultant at Bell from 2018 to 2021, where she gained three years of experience. Aishwarya also worked as a Temporary at Home Agent in Bell Client Care for three months in 2020. Her experience in these roles has contributed to her skills in client engagement and service delivery.
Educational Background in Arts Management
Aishwarya Ravi studied at the University of Toronto Scarborough, where she earned an Honours Bachelor of Arts (H.B.A.) degree in Arts Management with a double minor in Theatre & Performance Studies and Media Studies. Her academic journey spanned from 2012 to 2017, during which she developed a strong foundation in arts management and communication. This educational background supports her professional roles in marketing and client engagement.
Experience in Marketing and Communications
Aishwarya has experience in marketing and communications through her role as a Marketing, Projects and Communications Assistant at the Department of Student Life at the University of Toronto Scarborough from 2016 to 2017. Additionally, she served as a Campus Life & Special Events Intern at the same department from 2014 to 2016. These positions allowed her to develop skills in project management and communication strategies within an academic setting.
Additional Roles and Interests
Aishwarya Ravi has held various roles outside of her primary career focus. She worked as a Sales Associate at H&M for six months in 2016 and as an Administrative Coordinator at Sound Security Systems Inc for three months in 2016. Outside of her professional life, she is a yoga and meditation enthusiast and enjoys reading non-fiction. Aishwarya also engages with audiences as a social-media lifestyle blogger.